Please Note: All our courses can be tailored to your organisation’s specific needs. Many of our clients select modules from different courses for their unique requirements. If a course does not match your requirements exactly please feel free to contact us and we will adjust the content at no additional cost.

Communication Skills for Customer Care Training Course

The core of good customer service/care is found in good interpersonal communications skills. This course focuses on developing participant’s communications skills with a view to better their ability to provide effective customer service/care. The course is very practical and on completion participants should understand the basics of communication, the barriers to good communication, how to positively influence clients and how to handle difficult/irate customers in a friendly and positive manner.

Objectives:

To understand the basics of communication
To gain the skills necessary for effective communication
To over come barriers to effective communication
To positively influence clients
To deal with difficult/irate customers effectively

Content:

Basics of Communication
Beyond Verbal Communication
Advanced Skills in Communication
How to Over Come Barriers to Effective Communication
The Keys to Positive Influence
The Irate Customer and Effective Communication

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