Griffin Training, Solutions for a modern workforce 1890454454

Request Information

Please Note: All our courses can be tailored to your organisation’s specific needs. Many of our clients select modules from different courses for their unique requirements. If a course does not match your requirements exactly please feel free to contact us and we will adjust the content at no additional cost.

Multicultural Workforce Training

As our country is experiencing major immigration which is effecting the general demographic so our workforces are changing. While this brings with it great advantages which promise to help keep inflation down, improve the skill level of our workforces and keep our country competitive, it does bring with it challenges. Our Multi-cultural workforce training programmes and courses are designed to assist modern organisations to manage their multi-cultural workforces. We have courses focused on managing a multi-cultural workforce, working within a multi-cultural workforce, customer service training for non-national employees, implementing policies, and understanding an organisation’s legal responsibilities. Follow the links bellow to see full detail of the courses we offer, alternatively simply click on the "Printable Brochure" link to print an in depth brochure of all our multi-cultural workforce courses.


How We Can Help Your Multicultural Workforce

Griffin Training is an efficiency based training company where businesses who have and deal with workforces of different cultures can learn to alleviate any problems which may arise due to cultural differences. We offer a better understanding of the workforce demographic from a business perspective and help managers and employees work together in a harmonious corporate environment improving productivity, profitability and corporate image.

Simply we see possibility where other might see uncertainty.

From identifying possible differences and situations between employees to creating and implementing policies, managing multicultural workforces and mediation, Griffin Training provides a guideline which, in the global perspective, every company wanting to maximise productivity should implement.

With multicultural workforces becoming part and parcel of businesses all around the world a new understanding of the corporate environment needs to be made. According to the Central Statistics Office the amount of non-nationals employed in 2005 was 159,300 or 8% of the workforce in Ireland. In the year preceding Q3 2005 non-nationals accounted for 45,000 of the 96,200 employed. This means that almost 50% of all new jobs created in Ireland go to non-national employees. This trend is expected to continue and even increase.

This is why having the skills to manage a multicultural workforce is so important and at Griffin Training we offer just that. We have the experience and knowledge necessary to ensure that you company stays ahead of the game. In essence we provide a way forward ensuring a more profitable and productive future. 

Benefits of Our Training Programmes:

  • Improve Profitability through staff productivity
  • Limit Liability
  • Increase the positive impact of employing non-nationals
  • Decrease the negative impact of employing non-nationals
  • Improved customer service
  • Managers’ gain skills to manage multicultural workforces
  • Improve staff retention and job-satisfaction
  • Improved corporate Image.
  • Improved inter-cultural relations and team dynamics
  • Efficient use of resources (time and energy spent on micro-management)

Implications of doing nothing

Companies who do nothing to alleviate the negative implications of employing non-nationals put themselves and their workforce at unnecessary risk, risks such as:

  • Expensive and lengthy Litigation
  • Loss in productivity and profitability
  • Damage to corporate image
  • Inefficient use of resources
  • An increase in training costs for new employees

But with the right training these problems can be prevented and resolved.

Back To Top Enquire Further

What does a Multicultural Workforce Mean?

Diversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values and beliefs as assets to the groups and organisations with which they interact. The concept of diversity is based on individual acceptance and respect. It is the understanding that individuals are unique and different.. Diversity includes race, ethnicity, gender, sexual orientation, socio-economic status, culture, age, physical ability and religious, political and other beliefs.

The most productive workforce is one which respects and understands the strengths and weaknesses which each person in the group offers irrespective of their cultural background. This does not mean that you should take cultural differences out of the equation. Quite the contrary. It means that we need to understand these cultural differences in order to accept them. Understanding diversity and managing diversity is one of the most important activities an organisation can undertake. If done properly an organisation ensures it’s a strong, productive and profitable workforce.
Problems may arise but with the right training these problems can be prevented and resolved.

Managing a Multicultural Workforce

Managing Diversity is fast becoming a commercial and economic imperative. Until fairly recently, Managing Diversity was widely understood as essentially a social justice and ethics issue. Today, Managing Diversity is equally a matter of good business and financial sense as it is social responsibility.

While staff need to understand and abide by the culture of the organisation and community they work in and for, staff cannot be expected to change there cultural background completely so as to fit into the corporate environment. It is therefore important for all managers and employees to understand the different cultures and the ways in which these cultures interact within an organisation. Managers should aim to ensure that staff understand the culture of their new workplace and are aware of the agency's core values and business objectives. They should also recognise and value the knowledge and new perspectives of staff and consider how this can contribute to the agency's goals.

Managing diversity will help attract and retain the best staff, enhance productivity and performance and ensure access to the widest range of ideas in production, marketing, administration and distribution in so making the company an employer of choice.

Back To Top Enquire Further

Irish Law Regarding Employing Non-Nationals

The Irish government has put in place legislation governing diversity within the Irish workforce. Under the Employment Equity Act 2004 employers are responsible for their employees. This means that employers need to ensure that they do not discriminate against employees or customers. A company will be mistaken if it attempts to avoid discrimination simply by ignoring the differences of its employees. Doing this may in some cases amount to discrimination in itself.

The Employment Equity Act of 2004 makes an employer liable for anything done by an employee in the course of his or her employment, unless the employer can prove that he or she took reasonably practicable steps to prevent the discrimination. This means that an employer in the Irish market has a legal responsibility to take active steps to avoid discrimination within the workplace.

It is therefore very important for an Irish company/organization to take the necessary steps in resolving cultural disputes, understand different cultures and avoid any action that may result in discrimination. However, without the necessary skills this will prove futile.

In recent years there has been an increase in the number of legal cases on grounds of discrimination within Ireland. In 2005 legal cases brought before the Equality Authority under the Employment Equity Act of 2004 on grounds of racial discrimination accounted for 32% of cases (the largest portion of the Equality Authority’s case-files). This number is growing. Some of these legal cases have had an important impact on Irish business and workforces. Once such case, that between Campbell Catering Ltd and Ms Rasaq 2004 has had a profound impact on the responsibility of the employer. In this case Ms Rasaq, after being fired from Campbell Catering Ltd, took her previous employer to the Equality Authority on the grounds of racial discrimination. The Equality Authority found in favour of Ms Rasaq and forced Campbell Catering Ltd to compensate the plaintiff  €15 000.

This case has set a president whereby companies who treat their non-Irish employees the same as their Irish employees can, in some cases be found to be discriminatory. Although it might sound strange companies have a responsibility to treat non-nationals in a manner that is, in some cases, different to Irish employees.

It is because of this that we at Griffin Training have developed solutions for companies who employ multicultural workforces.

  • The benefits of such solutions are endless:
    • We help employees relate to customers more effectively
    • Managers have the skills and knowledge to manage cultural differences
    • Managers spend less time on conflict resolution
    • With our ongoing support, managers have one of our consultants on hand should they need it.
    Back To Top Enquire Further

    Company Assessment

    Do you know where your company stands with regard to its diversity situation? If you need an in depth analysis we can help. We analysis companies individually and understand that they are unique. We look for diversity issues, current and future concerns, possible threats to your organisation and potential diversity hazards. We can investigate a companies situation fully in regard to its diversity needs and advise your on how best to avoid conflict and liability. Once we have carried out an assessment we can make recommendations on how best to improve staff productivity, bolster corporate image, increase job satisfaction, minimize conflicts and maximize profitability.
    Back To Top Enquire Further

    Policies and implementation

    A policy is a declaration of intent. It is the verbal declaration of a company’s intent to act/behave in a certain manner. A policy shows those within the company as well as those who deal with the company what values the organisation holds and how it intends to uphold those values. A policy ensures a safe, organised, empowering and non-discriminatory environment. The first step for any organisation to take when employing a diverse workforce is to implement a policy of equality.

    Griffin Training can help a company to implement such a policy. We can assist your organisation identify key values, goals and objectives which are in line with your organisation’s unique attributes. We can choose a policy that fits into your company’s structure and how best to help you implement this policy.

    For a policy to have maximum benefit all those involved need to understand the policy fully and be aware of its implications. Once we have identified a unique policy for your company we can assist your organisation to implement it effectively. We can help your organisation inform its member, customers, staff and other key players.
    Back To Top Enquire Further


    Sometimes, no matter how hard a company tries to avoid conflict and value all employees equally, tension and conflict can still arise. When this happens often employees feel that their supervisors and managers do not understand their concerns while managers and supervisors struggle to communicate with employees in order to resolve conflict.

    Griffin Training can be a valuable asset during these times.  Our trained mediators understand the complexities of inter-cultural communication. We understand that what is most important to companies is that their workforce works to its full potential and as a team, while employees want to be understood and valued. Sometimes the only way to reach this point is mediation.

    Employees sometimes respond better to unbiased third parties who are brought in to solve conflict. Through dialogue and a unique understanding of different cultures our mediators can assist your company to calm situations, put employees concerns to rest and return a workforce or employee to the productive tasks they are employed to perform. 

    Back To Top Enquire Further